Frequently Asked Questions

Retrack TMS is a cloud-based transport management system. We built it for companies moving palletized freight, drawing on more than 20 years in the industry. It plans your routes, tracks your carriers in real time and manages deliveries from pickup to drop-off.

The platform and the driver app are available in English, Dutch, and German. This keeps cross-border routes and international drivers working in their own language.

The AI reviews your delivery constraints, traffic, dock availability, and vehicle capacity. It then builds optimised route plans in seconds. Think of it as a dispatch assistant that never gets tired. You can still adjust any route by dragging and dropping.

Route planning drops from hours to minutes. A small dispatch team can then handle a bigger fleet and more shipments, without hiring extra staff.

Planners build routes with a simple drag-and-drop screen. The system then optimises them around your delivery windows, dock slots, and customer timings. The result is less mileage and lower fuel costs.

You assign each order to a specific dock and time slot. Drivers wait less. The warehouse stays clear. Your trucks get back on the road faster.

The system keeps a live count of trollies at every customer address. The AI schedules collections automatically. Drivers log each return in the mobile app. Your customers also get a weekly inventory statement by email, which prevents balance disputes.

We track the standard flower buckets left at your customer sites. Drivers are routed to collect them and return them to the auction or floral authority. That tracking is what gets your customers their deposit back. Weekly balance emails go out automatically, so nobody has to chase paperwork.

Yes. You can plan, assign, and manage third-party trucks next to your own fleet, all from one dashboard.

No. Drivers use a mobile app on a normal smartphone. The app gives them their route, sends their location back in real time, and captures digital signatures.

Yes. Better routes and dock slots mean drivers spend less time waiting and more time driving. When you still run short, charter support lets you hand overflow routes to third-party trucks straight away.

The system automates the paperwork from order entry through to invoicing. Digital CMRs and automatic tariff calculations remove hours of manual typing. A small back-office team can then handle far more shipments.

Drivers create digital CMR reports in the app at the moment of delivery, with proof attached. The data syncs to the office straight away. Nothing gets lost and nothing waits for paperwork to arrive.

As soon as a driver captures a digital CMR, the data reaches your back office. The system then applies your own pricing rules to fuel, mileage, and time. You get consolidated invoices and a profit figure for every trip.

Customers get their own web portal. They can place orders, track shipments live, and download delivery documents themselves. That removes most of the “where is my order” phone calls.

Yes. Retrack TMS connects to your existing systems through native integrations, EDI, APIs, and webhooks, so you do not re-type data.

Yes. Retrack TMS covers a lot out of the box, but every logistics operation has its own quirks. Our development team builds custom features to fit how you work, without destabilising the core platform.

Logistics never stops, so neither does our support. Our award-winning team helps your dispatchers and drivers fast, keeping your operation moving.